Getting the care you're entitled to

We support individuals and families who feel their local authority isn't meeting their social care needs. Here's where to start.

1. 1

   Ask for a needs assessment

   Anyone who appears to need care and support has a right to an assessment from their local authority, whatever their finances. Ask in writing and keep a copy.

2. 2

   Prepare for the assessment

   Write down a typical day and night, including the bad days. Note every task you need help with and how long it takes. Have someone with you.

3. 3

   Check your care plan

   Your plan should cover every eligible need and say how it will be met. If something is missing, say so in writing.

4. 4

   Request a review

   If your needs change, or the plan isn't working, you can ask for a review at any time.

5. 5

   Make a complaint

   Use the council's complaints process first. If you're still unhappy, you can go to the Ombudsman.